What if my product is faulty or damaged?

We are truly sorry if this is the case. We will need to investigate this immediately so please get in touch with us directly. We take all…

Booking of Voucher

Booking of Activity: When booking you must have your code/voucher number ready otherwise we cannot make a reservation. You will be required…

Validity Of Voucher

Validity Of Voucher: All vouchers are valid for 5 years from the date of issue. Vouchers may only be extended once and you must contact us…

Refunds & Exchanges of Experience vouchers

Refunds: All vouchers must be redeemed by the date on the voucher. All vouchers are non-refundable Lost, Stolen or Destroyed-In the event…

Contact us

GET IN TOUCH We'd love to hear from you,hear's how you can reach us...   Our hours of Operation

Our Suppliers

Belleek Established in 1849 in the village of Belleek, County Fermanagh, Ireland, the name Belleek has become synonymous with quality and…

Delayed / Lost Parcels and Customs issues

We strive to deliver all parcels within the time frames listed on the website. If a delay is unavoidable, we will do our best to inform you and…

We come highly recommended

Trusted By Thousands Of Businesses For Over 30 Years  

Further Terms and Conditions

Waiver: A waiver must be signed on arrival by both participants and non-participants stating that they attend or participate entirely at their…

What is the returns policy?

Since most of our products are perishable food items, unfortunately, we do not offer a return or exchange policy. However, for products that…

Do you deliver to hospitals?

We do not deliver to hospitals.  Hospitals are currently refusing to accept deliveries due to Health, Safety and Hygiene reasons this is Hospital…

There was an issue with my delivery, what should I do?

Firstly, please make sure you have tracked the order online at the link https://www.giftsdirect.com/order-tracking/.  Enter the 9-digit order…

Can I change the contents of my hamper?

Unfortunately, you are not able to change the contents of hampers once your order has been submitted, as orders move rapidly through to our warehouse. We…

Experience Descriptions

Experience Descriptions: The stated duration of the experience is a guide only and may differ from activity to activity. The exact timing can…

Promotion code information

At different times of the year, we have special offers when you can purchase some of our products at a discounted price. Promotion codes must…