We strive to deliver all parcels within the time frames listed on the website. If a delay is unavoidable, we will do our best to inform you and keep you updated on the progress of your order.

If a parcel is lost, we will arrange for a replacement to be sent after the consignee has checked if the carrier can provide information on the missing item(s).

All delivery lead times are pending customs. If customs hold a parcel for inspection, it may cause a delay in the delivery of the order. GiftsDirect.com cannot be held responsible for delays incurred by customers. Delivery costs will still apply.

To assist our carrier partners deliver your order on time, please ensure to provide the following details at the time of placing the order:

  • Full postal address including Eircode / Postcode / Zip Code.
  • Recipient local contact telephone number - local to the destination country.

If these are missing from the order please contact us as soon as possible so we can update the details with our carrier partners.