Booking of Voucher

Booking of Activity: When booking you must have your code/voucher number ready otherwise we cannot make a reservation. You will be required…

Do all items come gift boxed?

Not all items are gift-boxed. The description on the product page will include packaging information and details of how the gift is packaged…

What if my product is faulty or damaged?

We are truly sorry if this is the case. We will need to investigate this immediately so please get in touch with us directly. We take all…

Can I add something to my order?

We regret you are unable to add another item to an order that has already been submitted. Once an order has been submitted, the information will…

Experience Descriptions

Experience Descriptions: The stated duration of the experience is a guide only and may differ from activity to activity. The exact timing can…

What happens if my recipient is not home?

If there is nobody present and the property is accessible, the courier will leave a calling card to advise your recipient that delivery was attempted.…

Delayed / Lost Parcels and Customs issues

We strive to deliver all parcels within the time frames listed on the website. If a delay is unavoidable, we will do our best to inform you and…

Will there be an invoice included with delivery?

No, there will be no invoicing included in delivery of any gifts.  This is why it is important to add a gift message if you want the recipient…

Will there be an invoice with delivery?

No, there will be no invoicing included in delivery of any gifts.  This is why it is important to add a gift message if you want the recipient…

There was an issue with my delivery, what should I do?

Firstly, please make sure you have tracked the order online at the link https://www.giftsdirect.com/order-tracking/.  Enter the 9-digit order…

Placing an order

To place an order - Select the item you want to purchase, click on the Add to Bag button, Click on the shopping bag icon in the top right corner…

Our Suppliers

Belleek Established in 1849 in the village of Belleek, County Fermanagh, Ireland, the name Belleek has become synonymous with quality and…

Will the recipient know how much I paid?

No, the cost of the gift will never be visible to the recipient on the packaging or on the gift!   This is why it is important to add a gift…

How to place an order to multi addresses

To place a multi-item order, shipping to several different addresses.  Login or create a Gifts Direct account  - click on My Account to start Select…

How will my recipient know who sent their gift?

A gift message can be included with a personalised greeting and sent with your purchase. Enter your personal message in the Gift Message field…