We are truly sorry if this is the case. We will need to investigate this immediately so please get in touch with us directly. We take all…
We strive to deliver all parcels within the time frames listed on the website. If a delay is unavoidable, we will do our best to inform you and…
Refunds: All vouchers must be redeemed by the date on the voucher. All vouchers are non-refundable Lost, Stolen or Destroyed-In the event…
Waiver: A waiver must be signed on arrival by both participants and non-participants stating that they attend or participate entirely at their…
Booking of Activity: When booking you must have your code/voucher number ready otherwise we cannot make a reservation. You will be required…
Since most of our products are perishable food items, unfortunately, we do not offer a return or exchange policy. However, for products that…
Firstly, please make sure you have tracked the order online at the link https://www.giftsdirect.com/order-tracking/. Enter the 9-digit order…
We do not deliver to hospitals. Hospitals are currently refusing to accept deliveries due to Health, Safety and Hygiene reasons this is Hospital…
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Validity Of Voucher: All vouchers are valid for 5 years from the date of issue. Vouchers may only be extended once and you must contact us…
Unfortunately not. Once your order has been submitted, the information will be sent directly to our warehouse for processing. We are unable to…
We regret you are unable to add another item to an order that has already been submitted. Once an order has been submitted, the information will…
If there is nobody present and the property is accessible, the courier will leave a calling card to advise your recipient that delivery was attempted.…
Not all items are gift-boxed. The description on the product page will include packaging information and details of how the gift is packaged…
Experience Descriptions: The stated duration of the experience is a guide only and may differ from activity to activity. The exact timing can…
