How and when can I track my order?

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Can I change my order or details on my order?

Unfortunately not. Once your order has been submitted, the information will be sent directly to our warehouse for processing. We are unable to…

Can I add something to my order?

We regret you are unable to add another item to an order that has already been submitted. Once an order has been submitted, the information will…

Where are you based?

Welcome to giftsdirect.com Ireland’s largest gifts & hampers store.  There’s nothing like the joy of giving gifts and here at giftsdirect.com,…

I can’t find the hamper I’m looking for. Can I create my own?

Yes, this service is exclusively available for corporate orders. Your dedicated account manager will assist you in creating a custom hamper tailored…

Do I pay VAT on my Order

Deliveries in The European Union: VAT is only applicable on orders for delivery within the European Union. This is charged at the prevailing…

Placing an order

To place an order - Select the item you want to purchase, click on the Add to Bag button, Click on the shopping bag icon in the top right corner…

Can I change the contents of my hamper?

Unfortunately, you are not able to change the contents of hampers once your order has been submitted, as orders move rapidly through to our warehouse. We…

What if my product is faulty or damaged?

We are truly sorry if this is the case. We will need to investigate this immediately so please get in touch with us directly. We take all…

What happens if my recipient is not home?

If there is nobody present and the property is accessible, the courier will leave a calling card to advise your recipient that delivery was attempted.…

How to place an order to multi addresses

To place a multi-item order, shipping to several different addresses.  Login or create a Gifts Direct account  - click on My Account to start Select…

How to place a corporate order.

Corporate Gifting is made easy with our dedicated team of experts who will guide you through the gift selection process to suit your specific…

How will my recipient know who sent their gift?

A gift message can be included with a personalised greeting and sent with your purchase. Enter your personal message in the Gift Message field…

How much is delivery?

Delivery within the Republic of  Ireland costs €7.95 (VAT inc.)for standard shipping service. Same-day delivery to Dublin 1-24 costs €16.99…

Are my card details secure?

Yes, your card details are secure. Gifts Direct use Realex Payments (Ireland's largest online payments Company) to process your credit card details…