How and when can I track my order?

To track your order, use your 9-digit order number starting from 100 by visiting this link: Order Tracking. Please note, your order will only be trackable once it has been dispatched from our warehouse.

Alternatively, you can use our integrated chatbot, AVA, by clicking on the chat icon on our website. Select "Check/Track an order" and follow the prompts. Ensure you have the correct email address used during the order placement process.

Most orders are dispatched within 2 business days. However, personalized items may require up to 10 business days for customization before being dispatched.

Once your order has left our warehouse, you will receive an email confirmation. You can then track your order by entering your order number through the provided tracking link.