Refunds: All vouchers must be redeemed by the date on the voucher. All vouchers are non-refundable Lost, Stolen or Destroyed-In the event…
Since most of our products are perishable food items, unfortunately, we do not offer a return or exchange policy. However, for products that…
We are truly sorry if this is the case. We will need to investigate this immediately so please get in touch with us directly. We take all…
Waiver: A waiver must be signed on arrival by both participants and non-participants stating that they attend or participate entirely at their…
Thanks to the current U.S. import threshold, you won’t pay any customs duties or tariffs on orders valued under $800 USD
Upon request, VAT receipts and VAT invoices can also be issued for regular orders placed through our website or with our customer service agents. VAT…
Booking of Activity: When booking you must have your code/voucher number ready otherwise we cannot make a reservation. You will be required…
To book an experience please: Email us at: bookings@giftsdirect.com Please include: Voucher code Voucher To Name Voucher To Email Most…
We regret you are unable to add another item to an order that has already been submitted. Once an order has been submitted, the information will…
Very often our emails contains valuable offers and savings on certain orders. However, if you do not wish to receive this emails we provide links…
Unfortunately, you are not able to change the contents of hampers once your order has been submitted, as orders move rapidly through to our warehouse. We…
Following the extended lockdown of businesses during Covid 19, We have extended the expiration date of all our experience vouchers for 5 years…
Due to the extended lockdown of business during Covid 19, we have extended the expiry date of our Experience Vouchers to 5 years from the date…
Unfortunately not. Once your order has been submitted, the information will be sent directly to our warehouse for processing. We are unable to…
At different times of the year, we have special offers when you can purchase some of our products at a discounted price. Promotion codes must…
