What if my product is faulty or damaged?

We are truly sorry if this is the case. We will need to investigate this immediately so please get in touch with us directly. We take all…

Experience Descriptions

Experience Descriptions: The stated duration of the experience is a guide only and may differ from activity to activity. The exact timing can…

Promotion code information

At different times of the year, we have special offers when you can purchase some of our products at a discounted price. Promotion codes must…

What is the returns policy?

Since most of our products are perishable food items, unfortunately, we do not offer a return or exchange policy. However, for products that…

What are your business hours?

Our Business Hours are Monday- Friday, 9am -10pm GMT ( not including Irish Holidays and Good Friday) You can contact us via  Call Us: +353…

Contact us

GET IN TOUCH We'd love to hear from you,hear's how you can reach us...   Our hours of Operation

Further Terms and Conditions

Waiver: A waiver must be signed on arrival by both participants and non-participants stating that they attend or participate entirely at their…

What are your payment methods?

We can take VISA, Mastercard, American Express, Diners and Paypal for orders.  Please note all orders are charged in Euros.  On our website…

Can I change my order or details on my order?

Unfortunately not. Once your order has been submitted, the information will be sent directly to our warehouse for processing. We are unable to…

Refunds & Exchanges of Experience vouchers

Refunds: All vouchers must be redeemed by the date on the voucher. All vouchers are non-refundable Lost, Stolen or Destroyed-In the event…

Can I extend my voucher?

Following the extended lockdown of businesses during Covid 19, We have extended the expiration date of all our experience vouchers for 5 years…

How do I unsubscribe from email newsletters?

Very often our emails contains valuable offers and savings on certain orders. However, if you do not wish to receive this emails we provide links…

Can I change the contents of my hamper?

Unfortunately, you are not able to change the contents of hampers once your order has been submitted, as orders move rapidly through to our warehouse. We…

Booking of Voucher

Booking of Activity: When booking you must have your code/voucher number ready otherwise we cannot make a reservation. You will be required…

The story of Gifts Direct

About Us Welcome to giftsdirect.