There was an issue with my delivery, what should I do?

Firstly, please make sure you have tracked the order online at the link https://www.giftsdirect.com/order-tracking/.  Enter the 9-digit order…

Do you deliver to hospitals?

We do not deliver to hospitals.  Hospitals are currently refusing to accept deliveries due to Health, Safety and Hygiene reasons this is Hospital…

What happens if my recipient is not home?

If there is nobody present and the property is accessible, the courier will leave a calling card to advise your recipient that delivery was attempted.…

Placing an order

To place an order - Select the item you want to purchase, click on the Add to Bag button, Click on the shopping bag icon in the top right corner…

Delayed / Lost Parcels and Customs issues

We strive to deliver all parcels within the time frames listed on the website. If a delay is unavoidable, we will do our best to inform you and…

Why are there two delivery charges if my items are going to the same address?

For orders including 2 or more items, we will pack items together for shipping where possible. For safety reasons, some items must be packed…

Will there be an invoice included with delivery?

No, there will be no invoicing included in delivery of any gifts.  This is why it is important to add a gift message if you want the recipient…

Delivery times

Delivery time varies depending on the item purchased and its destination. Most gifts (Republic of Ireland) are delivered next day, Monday - Friday…

Next Day Delivery

Next Day Delivery is available on Business days for orders to Dublin and Republic of Ireland, placed before 4pm the day before, including personalised…

Same Day Delivery

Yes, Same day delivery is available to Dublin 1-24 on orders placed before 12:30pm Monday - Friday on the day of delivery.  Please note the…

Next day delivery

Next Day Delivery is available on Business days for orders to Dublin and the Republic of Ireland, placed before 4 pm the day before, including…

How much is delivery?

Delivery within the Republic of  Ireland costs €7.95 (VAT inc.)for standard shipping service. Same-day delivery to Dublin 1-24 costs €16.99…

Same Day delivery

Same Day Delivery can be facilitated for delivery within Dublin 1-24, provided the order is placed on the day before 12:30 pm. Same-day delivery…

How much for delivery to the US?

Firstly, cost of delivery to the US depends on the item being sent. The good news is that all gifts going to the US are exempt from VAT so…

When does delivery happen? Do you deliver on Saturday?

Delivery will take place within normal business hours (Mon - Fri between 9 am and 6 pm). Unfortunately, we cannot guarantee specific delivery…