Can I add something to my order?

We regret you are unable to add another item to an order that has already been submitted. Once an order has been submitted, the information will…

I can’t find the hamper I’m looking for. Can I create my own?

Yes, this service is exclusively available for corporate orders. Your dedicated account manager will assist you in creating a custom hamper tailored…

Can I change my order or details on my order?

Unfortunately not. Once your order has been submitted, the information will be sent directly to our warehouse for processing. We are unable to…

How can I sign into my account?

Firstly, you do not need to be signed into your account to place an order. To sign into your account or create an account click on this link https://www.giftsdirect.com/customer/account/login/referer/aHR0cHM6Ly93d3cuZ2lmdHNkaXJlY3QuY29tL2

Placing an order

To place an order - Select the item you want to purchase, click on the Add to Bag button, Click on the shopping bag icon in the top right corner…

What are your payment methods?

We can take VISA, Mastercard, American Express, Diners and Paypal for orders.  Please note all orders are charged in Euros.  On our website…

How to place an order to multi addresses

To place a multi-item order, shipping to several different addresses.  Login or create a Gifts Direct account  - click on My Account to start Select…

Can I change the contents of my hamper?

Unfortunately, you are not able to change the contents of hampers once your order has been submitted, as orders move rapidly through to our warehouse. We…

How will my recipient know who sent their gift?

A gift message can be included with a personalised greeting and sent with your purchase. Enter your personal message in the Gift Message field…

How to place a corporate order.

Corporate Gifting is made easy with our dedicated team of experts who will guide you through the gift selection process to suit your specific…

How and when can I track my order?

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There was an issue with my delivery, what should I do?

Firstly, please make sure you have tracked the order online at the link https://www.giftsdirect.com/order-tracking/.  Enter the 9-digit order…

Can I pay extra to get my personalised item quicker than the time it states online?

Delivery times for personalised Wine & Champagne hampers can be selected as early as next-day delivery within the Republic of Ireland.    Personalised…

Promotion code information

At different times of the year, we have special offers when you can purchase some of our products at a discounted price. Promotion codes must…

Do I pay VAT on my Order

Deliveries in The European Union: VAT is only applicable on orders for delivery within the European Union. This is charged at the prevailing…