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Placing an order

To place an order - Select the item you want to purchase, click on the Add to Bag button, Click on the shopping bag icon in the top right corner…

How will my recipient know who sent their gift?

A gift message can be included with a personalised greeting and sent with your purchase. Enter your personal message in the Gift Message field…

Will the recipient know how much I paid?

No, the cost of the gift will never be visible to the recipient on the packaging or on the gift!   This is why it is important to add a gift…

What happens if my recipient is not home?

If there is nobody present and the property is accessible, the courier will leave a calling card to advise your recipient that delivery was attempted.…

Eircode / Zip code / Postcode finder links

To ensure your order is successfully delivered you must provide the correct Eircode / Zip code /Postcode with the Recipient address. We cannot…

How to place an order to multi addresses

To place a multi-item order, shipping to several different addresses.  Login or create a Gifts Direct account  - click on My Account to start Select…

Why are there two delivery charges if my items are going to the same address?

For orders including 2 or more items, we will pack items together for shipping where possible. For safety reasons, some items must be packed…

Can I change my order or details on my order?

Unfortunately not. Once your order has been submitted, the information will be sent directly to our warehouse for processing. We are unable to…

When does delivery happen? Do you deliver on Saturday?

Delivery will take place within normal business hours (Mon - Fri between 9 am and 6 pm). Unfortunately, we cannot guarantee specific delivery…

Do you deliver to hospitals?

We do not deliver to hospitals.  Hospitals are currently refusing to accept deliveries due to Health, Safety and Hygiene reasons this is Hospital…

Can I add something to my order?

We regret you are unable to add another item to an order that has already been submitted. Once an order has been submitted, the information will…

Delayed / Lost Parcels and Customs issues

We strive to deliver all parcels within the time frames listed on the website. If a delay is unavoidable, we will do our best to inform you and…

Why does the delivery country not show for my selected hamper?

Due to some countries' customs regulations and trade agreements, which are beyond our control, some of our products are only available for delivery…

Same Day Delivery

Yes, Same day delivery is available to Dublin 1-24 on orders placed before 12:30pm Monday - Friday on the day of delivery.  Please note the…

Will there be an invoice with delivery?

No, there will be no invoicing included in delivery of any gifts.  This is why it is important to add a gift message if you want the recipient…