Promotion code information

At different times of the year, we have special offers when you can purchase some of our products at a discounted price. Promotion codes must…

Further Terms and Conditions

Waiver: A waiver must be signed on arrival by both participants and non-participants stating that they attend or participate entirely at their…

Experience Descriptions

Experience Descriptions: The stated duration of the experience is a guide only and may differ from activity to activity. The exact timing can…

Booking of Voucher

Booking of Activity: When booking you must have your code/voucher number ready otherwise we cannot make a reservation. You will be required…

Contact us

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US Tariffs

Thanks to the current U.S. import threshold, you won’t pay any customs duties or tariffs on orders valued under $800 USD

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VAT receipt / VAT invoice

Upon request, VAT receipts and VAT invoices can also be issued for regular orders placed through our website or with our customer service agents. VAT…

What are your payment methods?

We can take VISA, Mastercard, American Express, Diners and Paypal for orders.  Please note all orders are charged in Euros.  On our website…

Refunds & Exchanges of Experience vouchers

Refunds: All vouchers must be redeemed by the date on the voucher. All vouchers are non-refundable Lost, Stolen or Destroyed-In the event…

What if my product is faulty or damaged?

We are truly sorry if this is the case. We will need to investigate this immediately so please get in touch with us directly. We take all…

Why are there two delivery charges if my items are going to the same address?

For orders including 2 or more items, we will pack items together for shipping where possible. For safety reasons, some items must be packed…

How to place a corporate order.

Corporate Gifting is made easy with our dedicated team of experts who will guide you through the gift selection process to suit your specific…

Placing an order

To place an order - Select the item you want to purchase, click on the Add to Bag button, Click on the shopping bag icon in the top right corner…

Can I extend my voucher?

Following the extended lockdown of businesses during Covid 19, We have extended the expiration date of all our experience vouchers for 5 years…