What happens if the recipient is not at home?

If there is nobody present and the property is accessible, the courier will leave a calling card to advise your recipient that delivery was attempted. If safe to do so, couriers will leave in a safe place and leave a calling card. All couriers will be using contactless delivery so no devices will be handed over to sign at this time. 

• If your recipient is not available to accept their item when we attempt delivery, this is what will happen-
• By phone we offer them the following range of options for alternative delivery options along the same delivery route:
• Leave the delivery with a neighbour 
• Delivery to a nearby participating depot
• Delivery to a nearby participating PostPoint Retail Outlet;
• Delivery to the nearest Delivery Sorting Office.
• We will re-address the item in line with your customer’s chosen option and deliver it to the agreed alternative delivery point;
• We will deliver a note into the original delivery address to advise them of successful delivery to the alternative delivery point – they will need this note to collect their item.
• Every effort will be made to have your products delivered on the date requested but specific delivery times or dates cannot be guaranteed.
• The parcel will be held for 5 days before being returned to sender if it is not collected.