There was an issue with my delivery, what should I do?

Firstly, please make sure you have tracked the order online at the link https://www.giftsdirect.com/order-tracking/. 

Enter the 9 digit order number you received on your order confirmation email, beginning with 100

Alternatively you can track your order directly on our carrier partners websites:-

Deliveries with in the Republic of Ireland, you can contact our couriers DPD at the link https://dpd.ie/tracking

Deliveries outside of Ireland, you can contact DHL to track, rearrange or make changes to your order by calling them at 1800 725 725 or contact them at https://www.dhl.ie/en/contact_center/contact_express.html. 

Tracking :https://www.dhl.com/ie-en/home/tracking.html

You will need the tracking number which you received on the shipping confirmation email .