There was an issue with my delivery, what should I do?

Firstly, please make sure you have tracked the order online at the link https://www.giftsdirect.com/order-tracking/. 

Enter the 9-digit order number you received on your order confirmation email, beginning with 100

Alternatively, you can track your order directly on our carrier partners' websites:-

You will need the tracking number which you received in the shipping confirmation email.

For deliveries within the Republic of Ireland, you can contact our couriers DPD at the link https://dpd.ie/tracking

For deliveries outside of Ireland, you can contact DHL to track, rearrange or make changes to your order by calling them at 1800 725 725 or contact them at https://www.dhl.ie/en/contact_center/contact_express.html. 

Tracking: https://www.dhl.com/ie-en/home/tracking.html

If you are still experiencing difficulty with tracking your order please contact our Customer service team via Chat, Phone or email.

Call Us: +353 1 861 1580
Email: info@giftsdirect.com