We strive to deliver all parcels within the time frames listed on the website. If a delay is unavoidable, we will do our best to inform you and keep you updated on the progress of your order.
If a parcel is lost, we will arrange for a replacement to be sent after the consignee has checked if the carrier can provide information on the missing item(s).
All delivery lead times are pending customs. If customs hold a parcel for inspection, it may cause a delay in the delivery of the order. GiftsDirect.com cannot be held responsible for delays incurred by customers. Delivery costs will still apply.